Strep throat.
No one wants to have it, and it's impotant that you get rid of it. If it isn't treated with antibiotics, you risk kidney or heart damage. Historians have recently determined that Mozard probably died of kidney disease brought on by strep throat, which was epidemic in Vienna when he came down with it. What a loss.
Yesterday I went to my doctor with an ugly throat. I left with a prescription for an antibiotic so I wouldn't go the way of Mozart. The doctor's office faxed the prescription to Walgreen's.
I asked at the doctor's office about this. I explained that the last time I had a prescription electronically sent to Walgreen's, it went to their email, and that they hadn't even opened the email three hours later. Oh, this is a fax, not email, they said. It will probably be filled by the time you get there.
Well, not exactly.
The Walgreen's I go to has some sort of intercept program that sends electronic faxes to email. I got to Walgreen's, and they said they had not received the prescription yet. I told them I had seen it faxed over, and ... they opened up their email.
They told me to come back in three hours. So I askd them why it would take so long. They told me that if I had brought a paper prescription it would have been filled within 30 minutes, but (although they didn't use these words) since it had been faxed, it would be going to the bottom of the pile. When I questioned this -- I was willing to wait a reasonable time, and the pharmacy technicians have a tough, fast-paced job where mistakes are not tolerated -- a second tech came over and told me that was just the way it was, and to go home and come back in three hours.
Well, I didn't go home. I went across the street to CVS Pharmacy and talked to their staff -- also very busy, but somehow not too busy to answer my queestions. They were shocked by what I said, and they said that they don't do that, and that antibiotic prescriptions go to the top of the list.
Well, that's it for me, Walgreen's. I didn't move my prescriptions to CVS yesterday because my prescription was in process at the time. I'm doing that today.
By the way, Walgreen's, once I was in CVS's store I also bought the OTC medication the doctor recommended for other symptoms as well as a couple of other items I needed. I spent more than $20 once I was in the store.
I'm just the kind of customer you didn't want to lose, Walgreen's. When faced with a choice between Walgreen's and CVS in the past, I always chose Walgreen's. I don't know why I stayed, but I do know why I'm leaving. Buh-bye!
***
By the way I tried to email Walgreen's about this. They required every detail of my address and phone number, and then informed me that my address "is not a valid address." I did try to go to them.Why do they need my street address in order for me to send them an email? I've never seen this online before. I think Walgreen's has management issues, and I think they go all the way to the top. Walgreen's might be a good candidate for the "Undercover Boss" show.
